CML Service Desk
Staff Portal
Log a request with any department or track an existing one. We aim to respond within your SLA window.
Staff Self-Service
Sign in to view your profile and access HR services
Log a Request
Submit an incident, service request or maintenance work order
Track My Request
Check status using your ticket reference or work email
Account Unlock
Locked out? Request account unlock or password reset instantly
ICT Team Availability
View live ICT staff schedule based on open tickets
Quick Submit by Department
ICT & Technology
Hardware, software, network, accounts
Maintenance
Plumbing, electrical, HVAC, facilities
Human Resources
Leave, payroll, onboarding, uniforms
Finance
Expense claims, invoices, procurement
HR Self-Service
Apply for Leave
Annual, sick, study & more
HR Documents
Letters, confirmations, references
Expense Claim
Travel, training, membership
School Fees
EXCO / MANCO assistance
HR Case / Query
Grievances, payroll, benefits
Track My HR Requests
View status & download letters (secure)
Response Time Targets
P1 Critical
4h
P2 High
8h
P3 Medium
24h
P4 Low
72h
Critical Issue? Call ICT directly
For P1 emergencies — server down, network outage, security incident — call the ICT Helpdesk immediately rather than logging a ticket.
Cresta Marakanelo Limited · All Properties · Staff Portal